Hi. What can we help with?

Orders leave the warehouse within 1–3 business days. Weekends and holidays don't count. You'll get an email with tracking the moment it ships.

Shipping is free on every order over $60. Once shipped, delivery takes 7-12 business days. Holidays can add a few days.

Your shipping email has a tracking link. You can also paste the number into the order tracker above. Can't find the email? Write to support.hoidasi@gmail.com and we'll send it again.

Email support.hoidasi@gmail.com as soon as you can. If it hasn't shipped, we'll change or cancel it. If it has, our guarantee still covers you.

All major credit and debit cards, plus any express options shown at checkout.

Check your spam folder first. Still nothing? Send support.hoidasi@gmail.com the name and email you used at checkout. We'll find your order and resend it.

• Cleanse, then a swipe of toner.
• Top piece around your eyes. Bottom piece around your mouth and chin.
• Sit or lie back for 1–3 hours. Not overnight.
• Peel it off when it turns clear. That's your timer.
• Pat in what's left. Don't rinse.

Wear it sitting or lying back, not while you sleep. It comes in two pieces, so it fits your face instead of one big sheet slipping down your jaw. Smooth each piece from the centre out, and skip oils or moisturiser before. A slippery face won't hold a gel.

2–3 times a week. One box of 4 lasts about two weeks at that pace.

The next morning, skin looks plumper and more rested. After about 4 weeks of 2–3 masks a week, lines look softer and skin looks smoother.

What it won't do: no mask lifts jowls or replaces a clinic treatment.

Many people use it on the nights they skip their retinoid. If you're on a prescription retinoid, check with your prescriber first.

The full ingredient list is printed on the box. The first few are water, glycerin and a hydrogel base, with hydrolyzed collagen and allantoin further down. Want the full list before you buy? Email support.hoidasi@gmail.com

Yes, and we won't pretend otherwise. Collagen molecules are too large to soak deep into your skin.

What the mask does: the gel holds water, glycerin and collagen against your skin for hours. Your outer skin layer fills with water, which is what makes it look plumper and smoother by morning.

Hoidasi was formulated with sensitive skin in mind. We've tested it on over 1000+ women before we brought it to the market.

Somewhere cool and dry, out of direct sun, sealed until you use them. For a cooler feel, put one in the fridge for 20 minutes first.

Yes. Shelf life is about 3 years from manufacture. The expiry date is printed on the box.

60-day guarantee. Not happy? Email us within 7 days of delivery for a full refund. No restocking fee.

Email support.hoidasi@gmail.com with your order number. We reply within 2-3 business days and tell you exactly what happens next. When the refund is processed, we email you, so you're never left chasing it.

Once processed, most banks show it in 5–10 business days.

Sorry about that. Email support.hoidasi@gmail.com within 7 days of delivery with a photo and your order number. We'll send a replacement or refund you, your choice.